Our Story
In today's everchanging Auto Industry, time and resource management are vital keys to success. Every day dealers must find a way to bring in new clients while making sure they maintain strong relationships with existing clients. It costs 7-10x more to acquire a new client than to retain an existing loyal client. This is why we created Trela360. We wanted to provide dealers a simple yet elegant fully automated tool to facilitate the building of loyal client relationships.
Trela's Founding Principles:
• Saving an unhappy client is worth 10 new clients
• Dealers need immediate customer feedback
• Dealers need to know if their customer is happy before they leave the dealership or at a minimum within hours of leaving
• Unhappy customers will be vocal to others about negative experience, social media is a powerful tool
• Leverage immediate custom feedback into increased revenue opportunities
• KIS Keep it simple
Trela Core Philosophy:
Knowledge and data are power!
Dealers that have Trela360 will know in real time what their customers experience has been and will have the power to master the challenge of retaining loyal clients while adding new clients daily.
Trela360 is the platform that delivers dealerships the knowledge and power to protect and strengthen existing customer relationships...freeing up time and resources to acquire new clients. Quoting one of our dealer principals, "Trela360 is my customer Radar system and Insurance policy"
